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 | | | | Our Services | | | | (Click the "+" below to expand the service feature.) | | Affordable Subscriber Services- Caging and cashiering: +
- Post office box is opened for each magazine with a prestigious Fort Lauderdale FL address
- Regular mail is picked-up 3x a week and is processed usually in less than 24 hours (Mon-Fri)
- All credit cards orders, including online/internet orders, are processed in real-time
- Data entry of new and renewal orders:+
- Print version
- Digital version
- Agent sales (Publisher's Clearing House, Ebsco, Magazines.com, etc.)
- Instant duplicate identification and merging
- Process change of addresses: +
- USPS hard-copy
- USPS Address Change Service (ACS)
- Subscriber or publisher requested
- Manage customer service: +
- Read and respond to subscriber mail
- Read and respond to subscriber email within 1-24 hours (Mon-Fri)
- Mail replacement copies to subscribers
- Perform database look-ups; confirm delivery
- Live operator call-center with live chat: +
- Hours of operation: 8:30 a.m. to 8:00 p.m. Eastern time
- Incoming calls and chats are answered by live operators—no auto-attendant!
- Calls are answered with a personal touch: “Thank you for calling [magazine name.] How can I help you?”
- With existing subscribers, the account will be reviewed for an early renewal opportunity or payment of a bill-me later order
- Publishers can create a personalized WAV file for calls outside of regular call-center hours
Gift Subscriptions- Maintain donor (gift giver) file for future promotions
- Laser-personalized gift cards with publisher's logo will be mailed to each recipient
- Online gift orders have the option to request a print or digital gift card be sent to each recipient
- Donor can customize each gift card with a brief message
- Gift renewals can be mailed/emailed to either the donor or the recipient, or both!
Print & Digital Subscription Fulfillment- Single-silo database, stores both print and digital subscribers in one place!
- Prestige can accommodate and process sales of a print version or digital version, or a combo sale of print and digital!
Online / Internet Ordering- Promo-code / keycode driven: +
- Accommodates offers for print or digital editions, or both!
- System hosts an unlimited number of promotions at the same time
- Publishers can designate a default payment option and subscription term
- Pricing and premiums are dynamically displayed based on ship-to country and selected term!
- Secure & Ease of Use: +
- All transactions are encrypted, utilizing the recommended RSA key-length of 2048 bits
- Auto-populate City & State when Zip Code is entered
- Secure look-ups & reports
- Integrated Web-Store: +
- Print & Digital Back Issues
- Merchandise, such as books, t-shirts, stickers...
- Low-inventory alerts
- New order alerts
- Process all major credit cards through Publisher's own merchant account—in real time!
- Support QR-Code links
One-Stop Lettershop- Dynamically generated personalization of renewals and bills!
- Prestige's own proprietary 3-component generic letter package: +
- Letter-size form with perforation and 10% color screen printing
- Double-window envelope with pre-printed message
- Single-window return envelope with pre-printed message
- 600 dpi laser printing with personalized letter & logo
- Publisher can supply its own paper and envelope stock
Free Marketing Tools- Effortlessly cross-promote up to three titles online!
- System can accommodate 2-For-1 and Buy One-Get One Free offers!
- Seamlessly capture bulk (multi) orders online
- Dynamically generated billing up-sell messages
- Incorporate Renewals-At-Birth (RAB) and discounted gift offers!
- Hassle-free shopping: customers can purchase subscriptions and your merchandise in one place!
- Have Prestige add a menu button for your web-store!
- Designating a default payment option and subscription term can mean greater revenue!
- System can accommodate online bill-me later option
- A unique graphic can be uploaded and associated with each promo-code!
Auditing Management- Circulation (ABC, BPA, etc) +
- Apply for membership with the auditing company of your choice and manage initial audit process
- Prepare and submit required semi-annual publisher statements
- Supervise audits for accuracy and compliance
- Postal (USPS): +
- Prepare and submit Periodicals permit application
- Manage and compile initial audit with the USPS
- Compile and file required annual Statements of Ownership
Informative, Detailed & Friendly Reporting- Circulation: +
- New Orders/New Business
- Renewal Response
- Billing Response
- Promotion Response
- Expire Analysis
- Expire Inventory (History)
- LIVE: Online Subscription Ordering Stats
- Much more!
- Financial: +
- Deferred Income Report
- Earned Income Report
- Aging A/R
- Weekly/Monthly Bank Deposits
- Weekly/Monthly Credit Card Deposits
- Refund Reports
- Much more!
- Executive: +
- Monthly single-page summary report with stunning color charts
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